Service Now
Service Now
- Introduction
- Fundamentals
- ITIL
- Cloud Services
- Administration
- Development
- Mastering and Certification
- Added Features
- Interview Preparation
Topics Covered
Service Now
Introduction
- Services
- Instance
- Generating Developer Instance
- User Interface (UI)
Fundamentals
- Applications and Modules
- Lists and Forms
- Users, Roles, and Groups
- Tables, Columns, and Fields
ITIL
- Stages of ITIL
- Processes in ITIL
- Example of Entire ITIL Process
- Change, Incident, and Problem Management
Cloud Services
- Types of Deployment Models
- Cloud Service Models
Administration
- Configuration
- Import Sets
- Scheduled Data Import
- SLAs Configuration
- Workflows
- Notifications
- Reporting and Scheduled Jobs
- Service Catalogs
- Diagnostics and Troubleshooting
Development
- Application Creation Overview
- UI Policy and Actions
- Scripting
- Server-Side Scripting
- Script Include
- Debugging
Best Practices
- Customizing ServiceNow
- Creating Custom Applications
- Automation and Integration Techniques
Troubleshooting and Performance
- Debugging Tools and Techniques
- Performance Optimization Strategies
- Error Handling and Resolution
Additional Features
- Resume Preparation
- Resume Preparation Tips
- Sample Resumes
- Soft Copy of Notes for Each Module
- 4 Case Studies on Use Case Diagrams
- 2 Real-Time Project Specifications
Interview Preparation Tips
- Interview Preparation Tips
- Sample Interview Questions
- How to Clear an Interview
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